Email Management Software
Superior customer service is the key to growing a successful business. Many customer-related issues are email based, but it may be difficult for one person to handle email volume for a business.
One solution to handling email volume is to use email management software. The functionality depends on the software, but some features may include ticketing systems, email receipts, archiving, and quick retrieval. Some management software also features CRM capabilities that may help team collaboration for customer relations.
Take a look below at some of the most popular email management options. You may need more than one type depending on your individual business needs.
ZenDesk Support
The Support software offered by ZenDesk features email management capabilities. But that’s not all. This CRM-based software does allow customers to manage communication all in one place. However, it’s designed with support staff in mind.
If you’re looking for an email management software with ticketing features, this may be a good option. ZenDesk offers a free trial, but the company charges per agent. Prices start at $5 per month per agent and go up to $199 depending on the package of features.
Freshsales
Another CRM-integrated software system, Freshsales integrates into your existing email client to manage all your customer information in one convenient location. No more switching between email and CRM mailboxes to find client information. You can do it all from the Freshsales app.
In addition, this software also enables you to track emails and manage campaigns. Freshsales offers a free plan that comes with unlimited user access, contacts, and support. If you find you need access to more features, plans range from $12 to $75 a month.
Drag
Do you use Gmail? If you do, you aren’t limited to Google’s built-in capabilities. Use the Drag app to turn your Gmail inbox into a powerhouse.
Keep track of customer conversations, manage your CRM, coordinate marketing activities, and manage projects from your Gmail account. Turn your Gmail account into a Drag board using a Kanban layout for easy organization, or create a shared inbox for your entire team in seconds.
Solo plans start at $3 per month, billed annually, or get team access with unlimited user access for $49 per month, also billed annually.
Hiver
Hiver is another email management software that offers team collaboration straight from your Gmail account. Collaborate with your team using shared inboxes. Or track key metrics to identify and fix areas of improvement.
See what everyone is working on at a glance because every email has an owner and a status. This app also eliminates the need for internal bcc and cc emails.
Try out this email management software for free for 14 days. When you’re ready to sign up, you can choose from 3 plans ranging from $14 to $34 per month, billed annually.
Front
Sorting through emails wastes hours of productivity every day. But the Front app can help you take care of that. Eliminate messy message threads by using a shared inbox.
Create rules to act on hundreds of emails for clear ownership. Set folders and tags for easy organization. Check out individual and team performance with the app’s analytics. Or connect Front with other popular tools such as Dropbox, Salesforce, and Jira.
The price plans depend on the number of users. They range from $15 to $59 per user, billed monthly. You can also try them out for free with a 14-day free trial.
SpamTitan
Does Titan HQ’s SpamTitan help you manage your inbox flow? Not necessarily. But it can block out 99.9% of the threats that typically come through your business inbox.
Sure, your email client probably has a built-in spam filter. But for extra protection, you can also buy a spam filter such as this one that provides real-time blacklisting and scans outbound mail. The last thing you want to do is infect others with your corporate emails.
Parserr
Is an email parser also an email management software? It can be. If your business emails deal with a lot of data, you wouldn’t want to plug in numbers for each one. This is where Parserr comes in.
This software extracts specified data from your emails and sends them to a third party. Extract leads and contacts to your CRM. Or sync delivery notes and invoices to your order management system.
Try out the free plan that includes 15 emails and 10 emails/documents per month. When you are ready to upgrade, the plans start at $49.99 per month and include parsing for 450 emails and 250 documents.
SaneBox
SaneBox helps you clean up your inbox. It’s deceptively simple to use, and you can use it with most popular email clients. This app is like your standard email filter on overdrive.
Aside from filtering out distractions from your inbox, you can also do other things. This includes features like SaneFolder summaries, move distractions to SaneLater folder, and track/notifications if someone doesn’t reply to your email.
SaneBox has 4 pricing plans to choose from. The lowest priced plan starts at $24 per year up to $299 per year. You can also pay monthly and cancel at any time.
Final Thoughts
Email management software can mean different things for different people. Luckily, this umbrella term has many different types of software for most management needs.
Check out all-inclusive CRM software like ZenDesk to integrate your help desk and emails in one place, or use teamwork software like Hiver with your existing Gmail account.
Lastly, specialized software like spam filters and parsers may also be of use to your business. All these software types help you manage your email volume to some extent. But their effectiveness depends on your own individual needs.